Progress

In old times, I opened the window or the heating if I was to cold/hot.
now i have to call 33333 and talk to an engineer. Then I get an email with:

Thank you for submitting your work request. This is to inform you that a ticket has been created to handle this request. If this is an Emergency and/or requires immediate attention, please call us at your service lines: Patient Care or Administrative Facilities areas: 3-5000 Research and Education areas: 3-3333 Please refer to the following ticket number for escalation. Work order number D1421781 has been created on 12/10/2009 at 02:11 PM for AROLD, STEFAN entered by PLEASANT, TINA. Location: S7.8136 Work Requested: TOO COLD WANTS 75 DEG. (ATTNL; FERNANDO) (TP) Thanks for the opportunity to serve you. Mainsaver Systems Administrator.

and then the next day i receive:
The work you requested has been completed per our records, and the ticket created in Mainsaver for that purpose has been closed. If the work performed did not resolve the problem to your satisfaction, please call us at your service lines: Patient Care or Administrative Facilities areas: 3-5000 Research and Education areas: 3-3333 Work order number D1421781 has been closed effective 12/11/2009 at 10:17 AM for AROLD, STEFAN by Mainsaver user DUFFY, JOANNE. Work Requested: TOO COLD WANTS 75 DEG. (ATTNL; FERNANDO) (TP) Thanks for the opportunity to serve you. Mainsaver Systems Administrator.

So this whole business took at least 3 people at least 10 minutes. Not counting the numerous hours spent by managing personnel to come up and install this procedure...