Dear Mr. Arold,
Please accept our apology! As we have sent replies, somehow, they were hung up in the outbox, not sure why. However, you do have insurance coverage. Per a service request to Policy Services regarding the lower rate, we are still awaiting the lower rate package to send to you for your records. Thank you for your patience and please be reassured you do have insurance coverage.
Sincerely,
Melisa
Wednesday, 2 December 2009
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